FAQ

Confidentiality

HOW CAN I BE SURE MY PROJECT IS KEPT CONFIDENTIAL?

We only show your project’s details to the developers that work on it. Every precaution is taken to keep our systems secure.

Project quotes

ARE THE SALES ENGINEERS REAL PEOPLE OR JUST CHAT BOTS?

Yes, they are real! Luther’s talented sales engineers have product management background, engineering background, and have gone to great schools and/or worked at top companies. Many have even started their own companies. We think you’ll like them.

HOW DO YOU PUT TOGETHER A PROPOSAL SO QUICKLY? IS THIS SERIOUS?

Our quotes are real & 100% guaranteed. If we guess wrong and lose money on your project, that’s on us. We’re able to quote so quickly because we’ve seen enough projects that, after a short conversation, we can tell with a high degree of certainty what almost anything should cost.

WHY IS THE PROPOSAL SO BRIEF? DO YOU REALLY UNDERSTAND WHAT I WANT?

At Luther we believe in efficient communication which translates to shorter proposals than you’ll see from most development shops. “Feed with text and image posts, comments, and likes” is pretty easy to understand. No need to write up a half page detailing how it works.

Developers

HOW GOOD ARE YOUR DEVELOPERS?

We go to great lengths to find & recruit the best developers in the world. Luther was actually designed from the developer’s perspective first – as a concierge service to find developers interesting work. All they need to do is write code and we handle everything else. Since we offer the best developer experience in the world we are able to recruit the best developers. They come from top schools like MIT, Stanford, and Caltech and tech titans like Google, Facebook, and Pinterest. Many are startup founders too.

CAN YOU CONNECT ME DIRECTLY WITH MY DEVELOPERS? WHY NOT?

Our developers value their anonymity and prefer not to work directly with clients. That is why they’re on Luther and not a developer marketplace. We’ve found that adding a product manager between the client and the development team, which often consists of a tech architect, designer, and several developers, makes the process much smoother.

EXACTLY WHICH DEVELOPERS ARE GOING TO WORK ON MY PROJECT?

We can’t tell you in advance because we don’t match your project with developers until it starts. The match is a labor-intensive process – we want to assemble the perfect team – and we wouldn’t want to show our developers a bunch of projects they might not be working on, so we don’t perform a match until clients make their first payment and we know that the project is really happening.

IS LUTHER JUST A MATCHMAKING SERVICE?

No, actually we don’t match you with developers. We build the optimal team that may even change over time (if someone gets sick, for example) and you manage that team through a product manager. We aim to provide substantially more value than a matchmaking service.

Cost

YOU SOUND TOO GOOD TO BE TRUE. HOW CAN YOU DO IT THIS CHEAP?

Agencies and development shops have a lot of overhead & are fundamentally lifestyle business, meaning that their focus is profits. Luther is venture-backed so our focus is growth & customer satisfaction. We would rather earn a referral from you than take a huge margin!

THIS IS OUTSIDE MY BUDGET. ARE YOU REALLY WORTH IT?

Sometimes developer marketplaces can beat our pricing with less experienced talent. We’ve seen from personal experience & heard from many of our customers that these projects often go poorly. As it is with most major buying decisions, you get what you pay for.

WHAT HOURLY RATE DO YOUR DEVELOPERS CHARGE?

We don’t have an hourly rate because every project we do is fixed-price. Our project rates are very reasonable though. Chat with a sales engineer to get a quote!

I DON’T HAVE ENOUGH BUDGET FOR MY PROJECT. CAN WE PARTNER FOR EQUITY?

Unfortunately not.

Design

WHAT KIND OF DESIGN WORK DO YOU DO?

We can integrate existing designs or build you a new design at any level of finish.

CAN YOU INTEGRATE MY DESIGN?

Yes, we will happily integrate design work done by any other designer. There is no fee to integrate designs in PSD or SKETCH format, but designs provided in a flat format may incur a fee.

Work style

HOW DO I WORK WITH Luther?

After you leave a deposit your project begins immediately. You’ll be paired with a product manager who serves as your point of contact throughout the project. They’ll ask you some initial setup questions, make sure they understand the spec, then assemble a kick ass team to get it done as quickly & cleanly as possible. You can expect to receive regular updates (at least weekly) with screenshots, a link to the latest code, and a writeup on progress. Satisfaction is guaranteed!

I’VE ONLY EVER WORKED WITH DEVELOPERS. HOW DO I WORK WITH A PRODUCT MANAGER?

You’re in luck – it’s an even better experience! Developers are great at writing code but not as great at managing themselves or communicating with clients. Your product manager will smooth all that out to ensure a great experience. Imagine that you have a Silicon Valley grade PM working for you, you tell them “make me an Uber for pizza delivery”, and they just go do it. That’s how you can use Luther.

HOW OFTEN WILL I RECEIVE UPDATES?

At least weekly, and you can contact your PM whenever you have any questions.

Maintenance

WHAT HAPPENS IF MY PROJECT BREAKS AFTER IT’S DONE?

Don’t worry! We’ll fix any bugs with what we’ve built forever.

DO YOU OFFER MAINTENANCE CONTRACTS?

Yes, if you’d like us to do more than just fix bugs.

WILL YOU PRICE GOUGE IF I NEED ADDITIONAL WORK?

Nope, we price out any additions as “mini projects” that tend to be pretty inexpensive because we know the source base well.

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